Technical Support Engineer
The Access Group
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.
We’re looking for people to join the Access family, who share our passion for believing in
better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the
freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while
maintaining a strong office team-based culture. We deliver on what we say, taking the development
of our people seriously. We’ll work with you to progress your success plan and provide
opportunities to accelerate your career.
You will start with 25 days annual leave that increases with your seniority in the company, a private
healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll
also have one charity day allocated to support a cause that matters to you. There are plenty of other
perks. Apply to find out more.
About you:
You are excited about working for a best in class, fast growing Software house and solve business-
critical problems for our customers. You have strong analytical and problem-solving skills and are a
creative thinker.
Day-to-day, you will:
• Assist customers with inquiries, ensuring they maximize the benefits of our software by
resolving their issues according to our SLAs.
• Deliver top-notch customer service via chat, phone, or case management, addressing a
wide range of support needs.
• Promote and support our three in-house software systems, including customer registration,
management, and offering guidance and advice.
• Enhance customer experience by identifying case trends, researching challenges, and
implementing proactive solutions while managing and escalating risks to ensure service quality
meets and exceeds standards.
• Experience in accounting, book keeping and payroll. The ideal candidate will have a strong
background in accounting principles and hands-on payroll processing.
• Problem-Solving & Technical Skills: Proficient in Excel (including pivot tables and
VLOOKUPs), and strong problem-solving abilities with a desire for constant learning and
improvement.
• Adaptability & Self-Management: Demonstrates flexibility, pragmatism, and self-planning to
adapt to shifting priorities while delivering high-quality results under pressure.
• Teamwork & Professionalism: Exemplifies excellent customer service and communication
skills, maintaining professionalism under pressure while working both independently and
collaboratively.
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management
software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps
more than 100,000 customers across commercial and non-profit sectors become more productive
and efficient. Our products and solutions go beyond providing technology, we connect the right
people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where
everyone can thrive. If you're excited about this role, (even if your previous experience doesn't
align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality
for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most
importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.